Exhibitor FAQs

Have a question about exhibit sales, exhibit hall hours, or exhibitor registration? We can help! Below we have answered some of the most Frequently Asked Questions about exhibiting at the 2018 SME Annual Conference & Expo and 91st Annual Meeting of the SME-MN Section.

How do I purchase exhibit space?

Under Exhibitors & Sponsors, go to the Interactive Floorplan and click on the desired booth. Using your mouse, you can scroll and hover over a sold tan booth to see who occupies it or click on it to see more details about the exhibitor. Click on an available blue booth and “click here” will display on the right side of the floorplan to begin the online space application process.

What are the specs for exhibit booth construction?
  • Exhibit booths are constructed of 8' (2.4-m) back drape and 3' (0.9-m) side rails ONLY. Exhibitors pay for and choose what they require or desire versus all booths looking exactly alike. The purchase price of a booth space is kept to a minimum. Order a wide variety of furnishings from the Exhibitor Service Kit.

  • Exhibit booths ARE NOT constructed of hard-wall material and ARE NOT equipped with tables, chairs, carpet or electricity.

  • Hardwall exhibit booths and furnishings can be rented at your cost online through Exhibitor Services.

What is included with my booth?

10'x10' exhibit space including pipe & drape.
Carpet, tables, chairs, trashcans, and electric ARE NOT included and must be ordered through Exhibitor Services.

When can I order furnishings?

Exhibitor Services will open October 2017 through the Exhibitor Dashboard.

I am unable to login to the dashboard, can you send me a new password?

On the Exhibitor Dashboard login page, click “forgot ID or password”. Enter your ID or email used during the space application process and Map Your Show, SME's exhibit sales and floorplan enhancement vendor, will send your credentials to the company contact on file.

When can I register for exhibitor badges?

Exhibitor Registration opens October 2017 through the Exhibitor Dashboard. Exhibitors must login to the Exhibitor Dashboard to claim their complimentary registration allotment. You will need an exhibitor badge to enter the exhibit hall for move-in and one hour prior to exhibit show hours to restock materials. For more information regarding exhibitor registration, please visit Exhibitor Registration.

How many complimentary registrations do we get?

You receive two (2) complimentary, full conference registrations for each 10'x10' booth valid for registration bag/materials, technical sessions, exhibit hall entrance and functions. In addition, you will also receive two (2) complimentary exhibits booth staff registrations for each 10'x10' booth for exhibit personnel. Online registrations can be made from the Exhibitor Dashboard, click Badge Registration.

How do I get more exhibitor badges?

You can purchase additional exhibitor badges for both full conference and exhibits booth staff. Once you have used your complimentary allotment, the options for the booth staff badge and full conference registration will appear as an option on the online registration.

Do you offer free WiFi (wireless internet) on the exhibit floor?

It is cost prohibitive in the USA for an Association to purchase from the convention centers – however, it is available for individual company purchase. Please see the Exhibitor Dashboard for WiFi pricing and availability.

What are the exhibit hall hours?

The exhibit hall is open on Sunday from 4:00pm - 6:00pm; Monday and Tuesday from 11:00am - 5:30pm; and Wednesday from 8:00am - 12:00pm.

What are the exhibit hall set-up hours?

The exhibit hall will be open for exhibit set-up on Friday, February 23, 2018 for 10' x 20' and larger booths or equipment by appointment only through Freeman, from 11:00am - 5:00pm. All exhibitors may move in on Saturday, February 24, 2018 from 8:00am - 5:00pm and on Sunday, February 25, 2018 from 8:00am - 2:00pm. For a full schedule of exhibitor events, please visit the Exhibitor Schedule.

I haven't received any exhibitor emails, is there a reason for this?

Exhibitor show information emails are only sent to the email address provided for the contract during the exhibit space application process. If you would like to change SME’s contact, please email exhibits@smenet.org and let us know. Only one contact is allowed per exhibiting company. Additionally, please add SME and MYS (Map Your Show) to your approved email list to prevent important emails from being directed to junk mail or being caught in your spam filter.

I am interested in sponsoring or advertising, where do I find information for sponsorships and advertising?

For general information about sponsoring and advertising, please visit Become a Sponsor. For information regarding available sponsorships, please visit Sponsorship Opportunities. For a list of benefits of sponsoring, please visit Sponsor Benefits.

I am looking for exhibitor marketing tools, where can I find them?

For exhibitor and sponsor marketing tools including conference logos and web banners, please visit Marketing Tools.

If an exhibitor wants to change their company address, display name, or other contact information, how do they do it?

Exhibitors must email exhibits@smenet.org for contact info changes or company name changes. Exhibitors can update their ShowGuide address, description/products from the Exhibitor Dashboard.

How can I edit my ShowGuide listing?

Log onto the Exhibitor Dashboard and click on the ShowGuide Listing button to update your company listing. Note: Please remember to select the "Approved" button for publishing whether you have made changes or not.

What is the refund and cancelation policy for exhibit sales?

Cancelation policy is provided on your exhibit space contract. Notify SME Exhibit Sales in writing at exhibits@smenet.org on or before September 30, 2017, of intention to cancel or withdraw from the exhibition. The exhibitor will be refunded all sums paid less a processing fee of $500 per 10’x10’ booth. After September 30, 2017, the exhibitor will be obligated to pay the total rental cost of the exhibit booth. All exhibitor benefits including complimentary registrations are forfeited.

Where can I reserve my hotel room(s)?

Discount housing opens from the Exhibitor Dashboard October 2017. Beware of scam emails/phone calls from travel agencies. Rooms must be booked through the Exhibitor Dashboard with Experient, SME's official housing vendor, to receive the discounted housing rate. Once logged onto the Exhibitor Dashboard, click on the Housing button.

How many attendees are expected?

We are expecting more than 6,000 attendees at the 2018 SME Annual Conference & Expo and 91st Annual Meeting of the SME-MN Section.

I have a question about Exhibitor registration, transportation, hotel accomodations or a general question that is not covered here, who should I contact?

If you have additional questions, please contact SME customer service at 303.948.4200 or 1.800.763.3132 (US only), or email exhibit sales at exhibits@smenet.org.